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Terms  & Conditions

 

 

Product Packing & Delivery

 

Delivery Charge

Packing and delivery charges by specified destination,  are calculated automatically and shown as a separate item on our website shopping cart. We do not ship Internationally.

Processing your Order and Availability

Orders are processed at our warehouse in Melbourne. We aim for every order to be on its way as quickly as possible. Orders are usually processed within three working days of order placement and receipt of payment.  Processing times are provided as a guide only.

If we are unable to supply any items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.

Shipping your Order

Your order will be delivered via Australia Post eParcel, a service which provides electronic tracking and signature on delivery. If your address is unattended at the time of delivery (9am-5pm weekdays), a notification card will be left to advise at which local Australia Post outlet your parcel is available for collection.

All orders require a signature on receipt. Once items have been despatched, we are unable to  redirect them.

Delivery Timeframe

Delivery to capital cities is usually within 3 working days from despatch. Regional locations may experience a longer delivery timeframe. Delivery times are provided as a guide only and do not take into account possible delay caused by payment authorisation or reliance on external freight services. We cannot be held responsible for any delay in delivery.

 

 

Quality Assurance

 

At Jabeau we are passionate about our products and hope that you are just as pleased with our designs as we are. We look forward to sharing new designs and products with you each season.

We continually strive to supply merchandise and provide customer service of a very high quality. Where merchandise is provided by key suppliers, we only purchase from reputable sources with strict quality control.

There is no substitute for quality merchandise. It is an area where we  continuously strive to improve upon. We welcome feedback and recommendations from our customers  To get in touch, please visit our Contact Us page.

 

Thank you for your support of our products.

 

  

 

 Product Returns Policy

 

Our product return policy is in addition to your rights under the Australian Consumer Law.

Exchanges and returns on any full-priced item purchased online with us must be within 10 days of purchase. Discounted items are not eligible for return. Requested exchange items are subject to availability. All returns must be unused and unwashed, in original packaging and/or with tags attached and accompanied by a copy of your original invoice.

A $15.00  flat rate handling charge is payable on all exchanges. Original postage and handling costs are non-refundable and the costs associated with making a return are the customer’s responsibility unless the return is associated with a proven product defect.

 

Return Instructions

  1. Visit the Contact Us page and submit an enquiry regarding 'Returns' with details of what you would like to return or exchange. Once we have received your enquiry you will be issued with a Returns Authorisation number.
  2. We will forward you a 'Returns Authorisation' form to complete, including attachment of your original invoice.
  3. For security purposes, we recommend that you use an insured or tracked parcel service for your return, as we cannot accept responsibility for products that we do not ship. Please retain a copy of the associated information.
  4. Mail the return to:
  5. Jabeau
    Attn: Returns Processing
    1/119 Lum Rd,
    Wheelers Hill, Vic 3150
  6. We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.

 

 

 

 

 

 

 

 

 

Terms and Conditions

This website is operated by Jabeau (ABN 42 432 864 980). Please read the terms and conditions and policies displayed on this website before using the website or placing an order. By using this website you agree that you have read and accepted the terms and conditions and policies and are bound by them.

PRIVACY

Please read our Privacy Policy which also governs your use of the Jabeau Bed Linen.com.au website.

ELECTRONIC COMMUNICATIONS

When you shop online or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

YOUR USE OF THIS WEBSITE

If you use this website, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer. You accept responsibility for all activities that occur under your password. You agree not to use this website in any way that causes or is intended to cause access or the website to be damaged, interrupted or impaired in any way. If you are under 18, you may use this website only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts and remove or edit content at any time at our sole discretion.

PLACING ORDERS

When you place an order, we will send you an email confirming receipt and details of your order. Acceptance of your order will be at the time we despatch products to you. We reserve the right to cancel any order at any time if payment is not received.  We will immediately notify you of this action by email or phone, using your contact details provided.

PRICES AND PAYMENT

All prices are in Australian dollars, as listed on the Jabeau Bed Linen.com.au website. You can make purchases online with a credit card, using PayPal.

DELIVERY & RETURNS

Please read our Delivery and Returns Policy which governs delivery and return of products.

COPYRIGHT AND TRADEMARKS

All content, including but not limited to, text, images, graphics, logos and other materials on this website and the website software are subject to the copyright and other intellectual property rights of

Except where necessary for viewing the materials on this website on your browser as permitted by law, no material on this website may be reproduced, copied, adapted, distributed, modified, linked or uploaded to other websites in any form by any means without the express written permission of Jabeau.

 

LIMITATIONS AND STATUTORY REMEDIES

While we have made every effort to ensure that information on this website is free from error, neither Jabeau nor its employees or  third party content providers warrant the accuracy, adequacy or completeness of the material on this website or that use of this website will be uninterrupted or error-free. Jabeau does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified by law, including liability under the Australian Consumer Law. However, Jabeau :

  1. disclaims all other warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose; and
  2. will not be liable to you for any other losses, damages, liabilities, claims and expenses (including but not limited to legal costs) and whether in contract, tort, statute or otherwise, arising from use of this website or from any product purchased on this website.

CHANGES TO TERMS AND CONDITIONS

We may make changes to our website, policies and terms and conditions at any time without notice. We will publish our changes on the Jabeau bed Linen.com.au website.

GOVERNING LAW

The terms and conditions are governed by the laws of Victoria, Australia and both parties submit to the non-exclusive jurisdiction of the courts of that State.